Warranty Service Request
$0.00
Description
If your winch is not operating properly, please review all troubleshooting and FAQ in your owner’s manual, and in the FAQ section of this site.
If you’d prefer to have a call with one of our engineers or customer service reps, please visit the HELP CENTER or CONTACT section and schedule an appointment.
If your winch meets the warranty criteria below, please proceed by following these steps:
- From the drop-down box, select the winch that needs service.
- Add this to your shopping cart.
- Check out to complete your no-charge order.
- You will receive an email requesting a copy of your proof of purchase along with several questions.
- Please reply to the email by attaching a copy of your proof of purchase and answering all questions.
- You will receive an email with a link to download/print your prepaid shipping label.
- Securely package your winch to prevent damage in transit and apply the provided shipping label.
- Drop off at the nearest carrier location.
- Your winch will be delivered to the nearest service center, repaired or replaced and returned to you at no cost.
Manufacturer Warranty
Electric Trailer Winch – 1 year, parts
Manual Trailer Winch – 5 years, parts
Capstan/Windlass – 2 years, parts
Purchased Parts – 1 year
Additional information
| Weight | N/A |
|---|---|
| Select Your Winch | Camper Winch, Trailer Winch Model 712, Trailer Winch Model 912, Trailer Winch Model RC23, Trailer Winch Model RC30, Trailer Winch Model 915, Trailer Winch Model Premier Series 21300, Marine Anchor Winch Windlass Class 36', Marine Anchor Winch Windlass Class 41, Marine Anchor Winch Windlass Class 46, Marine Anchor Winch Windlass Sport Fish 450, Marine Capstan 300, Marine Capstan 1000, Marine Capstan Quick Catch Pot Puller |
